1. Introduction
ELENDE is committed to protecting the privacy and personal data of its customers and website visitors. Personal data is processed lawfully, fairly, transparently and only for legitimate purposes.
2. Scope
This Privacy Policy applies to personal data collected through ELENDE’s websites, customer portal, services, support communications and authorized marketing activities.
3. Legal Compliance
ELENDE follows applicable Angolan data protection laws and adopts GDPR-aligned best practices.
4. Data Controller
ELENDE – Tecnologias de Informação, Lda.
Luanda – Angola
Email: geral@elende.ao
5. Personal Data Collected
Identification and contact details
Billing and payment-related data
Account and service usage data
Technical logs and IP addresses
Identification and contact details
Billing and payment-related data
Account and service usage data
Technical logs and IP addresses
Additional data may be required for specific services such as domain registration or SSL certificates.
6. Legal Basis for Processing
Personal data is processed based on:
Consent
Contract performance
Legitimate interests (fraud prevention, security, compliance)
7. Purpose of Processing
Data is used to provide services, manage accounts, process payments, provide support, comply with legal obligations and send authorized communications.
8. Data Sharing
Personal data may be shared with trusted third-party providers strictly for service delivery, under confidentiality and security obligations.
9. Data Retention
Data is retained only for as long as necessary or legally required, after which it is securely deleted or anonymized.
10. Data Subject Rights
Customers have the right to access, rectify, delete, restrict, object to processing and request data portability.
11. Security Measures
ELENDE implements appropriate technical and organizational safeguards to protect personal data.
12. Policy Updates
This Privacy Policy may be updated periodically. The latest version will always be available on ELENDE’s website.
Last updated: January 26, 2026
